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B2B Online Marketing – Dealing with Increasing Amounts of Competition
October 12, 2006 |
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| Increasing amounts of
direct online competition is the single factor that is propelling B2B
marketing to innovate, create lateral economic solutions, and revise
corporate strategies. As I discussed in a previous article on
B2B Marketing in
2006, B2B marketing in
2006 means that for us, success is as much about finding the right
person as it is about being found by the right person. It isn't as easy
as it used to be, competitors are adopting new solutions for targeting
prospects, while the available online real estate (the Search Engine
Results Pages (SERPs) of the search engines) is becoming overcrowded. At
the same time, prospects are becoming more search savvy, choosing to
redefine queries rather than search subsequent pages. What does this
mean? It means that it is becoming increasingly difficult for businesses
to be found by the right person, especially seeing as Google has
replaced book cases of catalogues and rolodexes of business cards.
Online competition means that B2B marketers need to position their
companies in the best search engine, the best ranking, for the best
query.
It's really still a game of location, location, location.
Wouldn't Business be Easier if There Weren't any Competition?
Now I�ve always been a firm believer that competition is not necessarily
a bad thing, after all it does keep the playing field level in favor of
the actual customer. In addition, having competition in the B2B
marketplace, or in any industry for that matter, is a good indication
that the industry is growing and that there is demand for your products
or solutions.
In recent years, the Internet has made it very easy for an increasing
amount of online competition to creep up. Globalization and the large
broadband adoption across the world has taken what was once a very
static marketplace and opened the door to a new kind of dynamics.
Simply check the rankings in the search engines and take note of the
websites that are ranking in the top ten organic results for some of
your key phrases' monitor this over a period of four to six weeks and
observe the number of different sites that pop in and out of the top
ten. Compare this with the various engines and you will get an even
different list of competitor sites. The point is, as B2B marketers, you
need to get used to dealing with an increasing amount of online
competition, and not being able to always identify or pigeonhole the
competitive landscape. The question then becomes how do you deal with
this increasing amount of online competition and how can you get a leg
up on your web competitors?
Do it Better
The first thing that you need to do is build a stable online presence
for your business. Just because you have a website and are ranking well
for a few key phrases does not necessarily mean that you have a strong
online presence. You need to ensure that your site speaks to your target
market, that your
unique online competitive advantage
has been established and that you effectively communicate your brand and
unique market position through your site. In turn, creating a strong
online presence can help with the development of brand recognition.
Part of securing an online presence also means that your site is doing
well in the search engines and is receiving the necessary traffic to be
considered an industry leader within you vertical.
B2B marketing often involves a more complex selling process; as a
result, staying ahead of your online competition is key to maintaining
any type of advantage. Conversely, the buying funnel for your prospect
may also demand extensive research on their part.
Our research
has shown that 93.4% of the respondents we talked to indicated that
they would use the Internet to research a business to business purchase
decision. When the prospect conducts their research and arrives at
your site, you must be aware that they are also looking at some of your
competitor's sites. Therefore, you need to identify and observe your
online competition. Be aware of the online presence that your
competitors have. Learn from your competition. Observe the online
strategies that your competitors use. Discover what they are doing right
and adopt these practices, realize where they may be missing the mark
and ensure that your site does not do the same. To be a leader in
your industry you need to be confident in the solutions that you
provide. Compare your solutions to those of your competitors and let
your site visitors see the benefit of using your solution versus that of
your competitors. It is important to be respectful of your competitors
but it is even more important to emphasize your unique online
competitive advantage over them.
Don't just keep up with the Jones', keep ahead of the Jones'
In order to remain on top of the competition in the B2B world, you
need to ensure that your site provides all of the information necessary
to influence visitors (and potential prospects) on your site. You
don't want to miss a lead generation opportunity by not having the
clear, concise, critical data that your prospect may be looking for. A
recent Omniture report stated �� 89% of business users and I.T.
professionals state that online content has a moderate to major impact
on their vendor performance and selection.� Recognize the fact that
your prospects may require different information or action depending on
what stage of the buying funnel they are in. Providing content that your
prospect is looking for will prevent your prospects from seeking the
same information from your competitors.
Another option for B2B marketers to use to stay ahead of their
competition is through customer service support. It is vital to
understand and appreciate the value of your customer/prospect.
Strengthening your customer support and building a post-transaction
relationship with your customer is a key approach in positioning your
business ahead of your competition. It helps differentiate your
organization and also helps establish lifetime value with your
clientele.
Utilize B2B market research to obtain an edge over your
competition.B2B market research can allow your company to make
smarter business decisions by gaining insight and intelligence into the
needs, wants and composition of both your competition and your target
market. The end results being that you will be able to design and
implement more successful B2B marketing solutions and take advantage of
missed opportunities suffered by your competitors.
To stay ahead of your competition means that you have ensured that
your organization has
clearly defined KPIs
in place. From the CEO down to the Director of Marketing and even to
support staff, having clearly defined key performance indicators can
help keep everyone on the same page and focused towards an end goal.
The online world has made it easier for businesses to compete. As a
result, competition has increased. B2B online marketing in 2006 means
dealing with an increasing amount of competition. To be successful as
B2B marketers, establishing an online competitive advantage over your
competition is not something you should do, it is something that you
must do. |
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Jody Nimetz
Search Marketing Strategist
Search Engine Positioning by Searchengineposition
Enquiro Full Service Search Engine Marketing
SEO-Space Blog
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