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Last week, I talked about studies,
done both by the PEW Internet group and Enquiro, that explored the
differences between how men and women interact online. A number of
differences had been observed in general with how both sexes use the
internet, but I wrapped up by saying that while this was also true in
search, the differences seem to be much more subtle.
First, let’s explore one of the biggest variations in how men and women
use the internet. Please understand I’m talking averages and
generalities here. Yes, there are women and men who are exceptions to
what I’m about to say. I’m aware of the fact, and endlessly grateful for
it.
The Task Obsessed Male
The PEW study found that while men look at the internet as a resource
and tool to accomplish a task, women use it as a communication channel.
Men appreciate the internet’s ability to help them get the job at hand
done. They like the do-it-yourself nature of the internet, they love new
toys, and they’re more apt to adopt and experiment with new
technologies. When a man is online, they have a clear goal in sight and
they’re looking for the shortest possible path to get there. While a man
will experiment forever to get some new piece of software or hardware
working, they have the attention span of a gnat when it comes to looking
for information online. For everyone who has a Flash intro on their
site, here’s my hedged bet. Look at your abandonment numbers when the
Flash file is loading and I’m betting 60% plus of those are men.
The Multi Tasking Female
Women are social creatures. They multi task better. They are more
comfortable browsing. Women will be more patient with non-obvious
navigation options. They’re more apt to explore the nooks and crannies
of a site to see what they can find. And they look at the internet as a
way to reach out to a larger global community, and to connect with
geographically distant friends and family.
Right Brain vs. Left Brain in Search
This offers our first clue at why the gender split is not so apparent on
search. Search is a task oriented activity. You got there to get closer
to your online objective. For that reason, search is more left brain
(words and numbers) than right brain (emotions and intuition), a more
masculine endeavour than a feminine one. That was why men were much
heavier users of search engines than women in the earlier days of the
internet. Women are catching up, but the balance has been on the male
side since day one. And when women do use search, they are forced to
adopt a more masculine approach to it.
This right brain left brain theory of mine extends to the actual search
interface as well.
I believe one of the reasons we don’t see more gender variation in
search result interaction is because the format forces everyone, whether
man or woman, to use the left brain to assimilate the information. There
are no emotional stimuli, no pictures, not even much in the way of
colors. Everything is presented as text. The right brain has been
rendered basically useless in this exercise. This has the impact of
leveling the playing field between the sexes in interacting with search
results.
This is not true throughout the interaction, however. When searchers
start clicking through to sites, the typical left brain and right brain
tendencies take over again and the nature of interaction again splits
along gender lines more noticeably.
We Shape what we See in Search
Fellow Search Insider David Berkowitz added his own thoughts after last
week's column. David proposes that it’s the interactive nature of search
that eliminates some of the gender variations in how we interact with
the results. With most websites, the same material is presented to
everyone when they arrive, and it’s up to the individual how they
interact with it. The content is the same, the design is the same, the
navigation options are the same. It allows an open opportunity for men
and women to react differently.
But with search, you don’t see results until you take an action, namely
the launching of a search. Then, the results are tailored to the query
that has just been launched. And it’s this increased level of engagement
that may take men and women down a more similar path. We have already
dictated the content of the page, to some extent, so there is less
opportunity for men and women to react differently to the resulting
page. In David’s words, “The search engine becomes the ineffable
partner, the one who’s always responding to you on target based on how
you initiated the conversation”.
So those are a few ideas of why Venus and Mars are much more closely
aligned in search than in other online destinations. I may be totally
off base, but what else is new? I’m a guy! |