As search innovation rolls out to the
user, the beta release has been a tried and true way of testing the
waters. Currently, there are dozens of different flavors of search
in beta, including a significant portion of Google usability. Beta
releases were originally a quality assurance exercise, allowing real
users to identify bugs in a new product.
Today, the advantage of beta in search
is that it’s a relatively low risk way to test the appeal of new
search functionality and interfaces with real users. Beta release is
to technology as a test market is to advertising. A beta interface
can be thrown up without impacting the main site, which continues to
produce the bread and butter revenue. The hope is, of course, that
word of the beta will spread virally through the internet and the
developer will find their beta release turns into the next big thing
online. You pretest with users, find you have a home run, and when
the time is right, you throw the switch, incorporating some or all
of the new technology into your mainstream product.
The beginning of Google was a classic
study in how a beta release can introduce a hot new upstart. Google
was in beta forever, and had attracted a significant chunk of the
search market before it ever was officially released. Use of Google
spread virally like wildfire through the academic and journalist
communities, eventually cracking the mainstream as the word spread.
The beta campaign worked like a charm, and by the time Google was
mainstream, it had so much momentum that it never looked back.
Since then, every search player has
thrown new technology up as a beta, to see what sticks, and
hopefully, takes off to become the next flavor of Google. Notable
beta candidates currently are Google’s
Froogle (another perennial beta release) and
Video Search, Microsoft’s
Windows Live Search and Yahoo’s
Mindset. Each hopes that it will be the next big thing. Given
the stakes that are up for grabs in search, I’m not sure beta
release is the best way to get the next big win. Here are some
reasons why:
Beta Users are Early Adopters
The beta user is not your typical
animal. They tend to be more risk tolerant, patient with bugs and
are the early adopters. This audience works well if your beta
release objectives are bug tracking, but not so well if you’re
trying to gauge a potential market buster.
Search is now mainstream, it’s crossed
the chasm. The classic Google success story took place when search
was still in the domain of the early adopter. Today, to gain market
share, you have to introduce technology that appeals to everyone. I
tend to be an early adopter. My wife is a classic online pragmatist.
I’ll fool around with new technology, and I think some of the stuff
in beta, including Windows
Live Search, is pretty cool. But it’s not my loyalty you have to
win, it’s my wife’s, and she doesn’t even know
Google Labs exists, let alone be willing to take the brainchild
of a Google engineer for a test drive. If you’re using beta users to
pretest market potential, you’re probably getting the wrong
feedback.
The Competition can Peek Under Your
Kimono
Search is a hot space now. In the
original days of Google, search had the advantage of not being under
the microscope, so a beta release of a new engine had a chance to
build up some user momentum before it was attacked and reverse
engineered by the competition. In Google’s case, not only was it not
reverse engineered, but Page and Brin couldn’t even sell the
technology to the competition. The same is not true today.
Literally, days or weeks are all it seems to take before the
competition jumps on a new development and introduces their own
version. As an example, Windows
Live Search has its own version of Google Earth satellite
imagery built into the interface.
When you’re penetrating a mainstream
market, every day you can hold an advantage over the competition is
significant. The longer something remains in beta before it becomes
a significant advantage to your main user base, the longer your
competition has to even the playing field.
There's Too Much Beta and Too Little
Innovation
A beta will only become a blockbuster
if it significantly ups the ante in terms of just plain coolness or
usability. Today, everything gets thrown in beta, and in many cases,
there’s just not enough motivation to cause even early adopters to
give it a second look. We’re being inundated with new beta releases
and I personally can’t keep up. The chance of one of these spinning
enough momentum to gain market share is infinitesimal at best.
There’s very little that’s really buzz worthy right now. The last
thing I saw that was pretty cool in new search interfaces was
Yahoo’s
Mindset, but that’s generated virtually no attention even in the
search biz. After taking Windows
Live Search for a test drive, I found it reasonably buzz worthy
as well, but time will tell if it will gain much attention in its
beta release.
It’s the Time for Boldness, not Beta
This might not be the time to play it
safe in the search biz. It’s time for locked doors and midnight
brainstorming, huge leaps forward and blow your socks off
functionality. It’s time for monumental, not incremental,
improvements. Spoon feeding us innovation through never ending beta
releases might not be the way to go. The irony is that now, when
there’s significant dollars at stake and risk is greatest, the only
way to win might be to take that risk head on and gamble big.