How does Enquiro manage a project or campaign to budget?

 We manage our projects using professional project management best practices as follows:

Project Estimates

There are three factors that make us very confident about the work and schedule estimates we provide.

• We track all of our project work using MS Project, and as result we have a wealth of “estimates” and “actuals” data that we use to estimate work for our clients.
• We use a top-down estimation technique to estimate effort and we decompose the project into deliverables, activities and tasks.
• Upon project execution, we create a project baseline, and then re-estimate the project work on a weekly basis.

Project Schedule

Once we each an agreement for a solution, we create a project schedule in Microsoft Project. We include a Gantt chart in the Statement of Work that shows the deliverables and the schedule. We base the timeline on what we know at the time we prepare the Statement of Work. As the project progresses, the schedule typically changes to meet your requirements. Your account director meets with you on a regular basis to review progress against the plan.

Change Management

We recognize that once work has begun on a project of any size, we often learn new things. In order to control costs it is imperative that we control scope. Should there be work identified that is outside of the scope defined in the Statement of Work, they must be submitted for your approval prior to commencing with them. We make every effort to ensure we can accommodate scope changes.

In order to manage change, every project includes a Change Budget. In our experience, when change is recognized and managed, it creates opportunities rather than problems.

The change budget provides an appropriation of dollars you can draw from without having to gain additional approval from the governor of the purse. In our experience there are two types of changes.

• Design changes are improvements or corrections to the campaign design after the initial project has been approved. These changes are a natural outcome of the process and are encouraged. We find that during the course of almost every project, a need is identified for something that was not known when the project started. When that happens, we use the change request process to get your approval to accommodate the need.
• Non-compliance changes are charged to the change budget also. These are changes resulting from changes in the environment or from the failure of some previously planned event to occur. These changes are undesirable and can delay the campaign.

Should we determine that a change is required, we submit a Change Request to you to use the Change Budget. If the Change Budget is exhausted, we work together with you to create a new Statement of Work.

Issues and Risks

We believe an important part of proactive project management is managing issues and risks. We differentiate between issues and risks by stating that a risk is something bad that might happen if an issue is not resolved. In our experience, active management of issues and risks reduces the total number of issues a project will encounter. Our goal is to detect issues as early as possible. The earlier they are identified, the greater the chance we have of resolution before it affects the project critical success factors.

If you don’t already have a system for tracking project issues and risks that we can integrate with, we provide Issue and Risk databases as part of the SharePoint portal for your project. This is the same place we centrally publish deliverables, post your most recent dashboard, etc.

These databases also provide valuable information when we review the project as part of the account review process.

Account Reviews

As part of our project management process, we conduct regular account reviews. The purpose of the review is to ensure we:

• are meeting your success objectives,
• are remaining customer-centric and focused on your needs,
• are still pursuing the right strategy and delivering the best solution,
• get your feedback on satisfaction levels and areas for improvement,
• identify Enquiro team members who have provided great service and those who haven’t,
• identify any hurdles, internally or externally, that are preventing us from providing great service.

Continuous Improvement

We manage our relationship with you and our business with the philosophy of continuous improvement. In fact, it’s built right into our core values:

Excellence - Continuous Improvement. Setting High Expectations. Learning. Flawless Execution. Being the Best in the World at What We Do.

Needs - Recognizing and Responding to the Needs of Others. Our Team Members, Our Clients. Our Community

Quality - of Life, of People, of our Organization. Balancing Work and Play. Building a Strong Corporate Culture. Continually seeking the right people for the team

Unity - Preserving the Importance of Team Work. We above Me. Establishing Common Goals. Holding Everyone Accountable to Achieve those Goals.

Integrity - Sticking to our moral compass. Valuing Honesty and Fairness.

Respect - Respecting Diversity. Looking for the Value in Each Person.

Outside the Box - Reinventing our industry. Embracing change. Looking for the better way. Going for 10X improvement, not 10%. Demanding passion about what we do. Being Visionary
 

More Questions?

How does Enquiro prioritize projects?

How does Enquiro handle a project that is over budget?

How does Enquiro handle a project that is under budget?

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