How does Enquiro measure
customer satisfaction/service?
At Enquiro we have open
lines of communications with the client so in
our weekly or bi-weekly conference calls, we
engage our clients in discussions about their
level of satisfaction. With any
feedback we get through these conversations or
through emails, we use them as opportunities to
diagnosis concerns. When we send out monthly reports via a
URL, we include a customer satisfaction survey. Another procedure we use is the account review
process. We build this into all projects.
Depending on the duration of the contract, this
is a two-way dialog between the client and
Enquiro at regular intervals. This interview and
email correspondence process is documented and
signed off by the client. This account review
document covers off the following aspects of the
relationship:
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enquiro research
